Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains how cancellations, refunds and billing are handled when using NoStrangers.

By purchasing a Trust Request or subscribing to Premium, you agree to this policy.

This policy forms part of, and should be read together with, our Terms of Service and Privacy Policy.

2. Pay As You Go Purchases

Pay As You Go users purchase individual Trust Requests as required.

Unless required by law, completed or consumed Trust Requests are non-refundable.

Unused Trust Requests may only be refunded where:

• required by applicable consumer law;
• purchased due to a technical fault caused by NoStrangers; or
• otherwise approved at NoStrangers' sole discretion.

Trust Requests cannot be exchanged for cash.

3. Premium Subscriptions

Premium subscriptions renew automatically until cancelled.

You may cancel your subscription at any time through your account settings or your payment provider.

Cancellation prevents future renewals.

You will continue to receive Premium benefits until the end of your current billing period.

4. Refunds

Except where required by law, NoStrangers does not provide refunds for:

• partially used subscription periods;
• completed verification services;
• completed Trust Requests;
• accidental purchases where the purchased service has already been supplied.

Where required by law, refunds will be provided in accordance with applicable consumer protection legislation.

5. Billing Errors

If you believe you have been charged incorrectly, please contact us as soon as possible.

If we determine an error has occurred, we will correct it promptly.

6. Failed Payments

If a recurring payment cannot be processed, Premium benefits may be suspended until payment is successfully received.

7. Contact

Questions regarding refunds or billing should be directed to:

info@nostrangers.co.nz